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Chelsea Lewis

CX OPERATIONS PROJECT MANAGER | FREELANCER

Hey, I’m Chelsea. I connect dots by day and chase ideas by night, fueled by snacks and a sassy cattle dog who refuses to be tired. I’m designing, writing, and building our next home while keeping timelines tidy and life delightfully messy. This newsletter is the cozy corner where I share the real process, from color-coded plans to what-on-earth moments. Come for the creativity, stay for the candid, slightly unhinged honesty.

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Featured Post

I didn’t write the code. I drove the win.

Last week I let myself sit in a win. That sentence alone feels wild to type. My default is to credit everyone else and quietly plan for what might break next. But I'm practicing a new rule: if I'd own the failure, I'm allowed to own the success. The project: our AI engineering team had piloted an internal chatbot for support reps. Early tests looked promising, but they hadn't begun to drive adoption when I was brought in to manage the project. That meant translating "cool pilot" into...

19 days ago • 3 min read

Last week I talked about how AI is moving at a dizzying pace. Lately it feels like life is moving that way too. Life is really life-ing. In a recent 1:1 I told my boss it feels like my days are a string of projects, personally and professionally. The Project Manager in me can spot the friction and wants to clear every blocker. That’s what we do, right? But some projects aren’t on my timeline. Which brings me to Lewis Loft 3.0. (For those who might be new, Lewis Loft 3.0 is our next house, the...

26 days ago • 1 min read
Girl in white striped button blouse looking at computer screen with contemplative face.

Hi Reader, AI is moving at a dizzying pace. That speed has unlocked new vulnerabilities and given bad actors some powerful tools. It is easy to stare at the headlines and picture a dystopian future. I recently attended a town hall Q&A put on by the CTO of the company I work for, and it left me with some thoughts that I wanted to share. The discussion was centered around using and implementing AI responsibly and ethically, which naturally led to a lot of questions around all the bad...

about 1 month ago • 2 min read

Hi Reader, Ali Abdaal spent 18 months using AI like a coach, not a guru with a ring light. He got the best results when he fed context, asked for pushback, and used personas to widen perspective. He warns against treating AI as truth and suggests judging outputs by usefulness. In this video, he demos long-form interview mode, memory-anchored reflection from past notes, and future-self chats that surface values and tradeoffs. He shared several prompts that I thought were both interesting and...

about 1 month ago • 2 min read

Hi Reader, This is my first send. Thanks for trusting me with your inbox. I told my manager this week that life feels like a stack of big projects. Everything is either moving all at once or stalled all at once. No gentle middle. Just all ebbin' or all flowin'. I have been craving spaces that feel curated and human. Social is loud and crowded. Email feels different. I can pick what shows up. I can unsubscribe when it is not for me. I even tested a tool called Digest that pulls only the posts...

about 2 months ago • 1 min read